First things first – Ken Neelon deserves congratulations!
Ken recently earned his WQA certification. Water Quality Association offers a voluntary credentialing process for individuals working in the point-of-use/point-of-entry water quality industry. Ken spent six months studying five textbooks in preparation for the required test, but he contends that it was his years of experience that helped him prepare for the WQA certification test. As Ken explained, “The hardest part wasn’t taking the test, I was prepared for the test. The hardest part was finding the time to study and staying focused while I was studying. When you have 6 kids, there is always a sibling argument that needs to be policed.”
In addition to being WQA certified, Ken is also NARDA (North American Retail Dealers Association) certified in Type 1 appliances, which includes refrigerators, freezers, room air conditioners, under the counter ice makers, and drinking water coolers. Ken graduated from Central Montgomery County Vocational Technical School in electronics servicing in 1992. After working in the mental health industry for several years, Ken followed his passion and worked for AVM Services before joining the Quench family in June of 2004 as a field service technician.
While a field service technician, Ken received recognition as “Service Technician of the Year” two years in a row. Ken, then, moved off the road and worked as a warehouse technician, checking the quality of Quench machines. After working as a warehouse technician, Ken became the warehouse manager, warehouse purchaser, production floor manager to finally the role he has now as the Quality Control and Service Technician Liaison.
In his current role, Ken quality-checks Quench units before they are sent to field service technicians; he offers support for warehouse technicians and field service technicians, as well as tests new water filtration technologies and possible new Quench machines. As Ken explains, his favorite part of his day, is “working with the warehouse technicians to improve the quality of Quench products and to help train field service technicians to ensure the best quality machine and service for our customers.”
When Ken is not working on providing our customers with the best quality machine and service, he likes to go on adventures with his kids, and now his newborn grandson. (Congrats, Ken!). When he has free time away from his kids, he likes to get his hands dirty working on old cars, including his 1987 Cadillac Brougham. One day, when he doesn’t have to police sibling fights anymore, Ken hopes to explore his family’s heritage by visiting Ireland, specifically Limerick where his great grandmother’s quilts are on display in a cultural museum.
Congratulations, Ken! Thanks for being such an integral part of the Quench family!